I'm Nitish Kumar. I Build AI-Powered Business Systems

I replace manual operations with intelligent automation. I design AI agents, voice systems, and workflow orchestration that scale your business and eliminate repetitive work.

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Core Capabilities

🤖

AI Workflow Orchestration

Design and deploy intelligent workflows that connect your business systems and automate complex decision-making processes.

⚙️

AI Agents for Business Tasks

Build autonomous agents that handle customer interactions, data processing, and business logic without human intervention.

📞

Voice AI & Call Automation

Implement AI-powered call systems for customer support, lead qualification, and appointment scheduling with natural conversations.

📅

Scheduling & Booking Automation

Automate calendar management, appointment booking, and meeting coordination with smart availability handling.

📊

Lead Intake & CRM Automation

Centralize leads from multiple channels, qualify prospects automatically, and sync data to your CRM in real-time.

🔗

API Integration & Webhooks

Connect your entire tech stack with robust API integrations and webhook systems for seamless data flow.

✉️

Email, Slack, WhatsApp Automation

Automate communications across all channels with intelligent routing, templating, and contextual responses.

🛡️

Error Handling & Monitoring

Build resilient systems with comprehensive error handling, logging, and real-time monitoring dashboards.

Case Studies

AI Receptionist System

Voice AI for Order Support & Customer Experience

The Business Problem

A business receives frequent inbound calls from customers asking about existing orders, deliveries, and general service information. Handling these calls manually is time-consuming, inconsistent, and does not scale during peak hours.

The Solution Built

A voice-based AI receptionist that answers inbound calls, interacts naturally with customers, and retrieves verified order information directly from the e-commerce backend. The system provides immediate, consistent, and verified communication to customers, reduces the load on human support staff, and is production-ready with safe failure behavior.

Architecture

  • Inbound Voice Handling (ElevenLabs Voice Agent)
  • Speech Processing (Real-time speech-to-text, Turn-based conversational control)
  • Order Lookup Backend (Secure webhook endpoint, Shopify Admin API integration, Server-side validation and filtering)
  • Decision Layer (JavaScript logic for verified-data-only responses, safe failure modes, and escalation rules)
  • Support Escalation (Automated support ticket creation, Email notification pipeline)
  • Response Control (Webhook-based response delivery, Silence enforcement when data is unavailable)

Lead Intake & CRM Automation

CRM Automation

The Business Problem

A B2B SaaS company had leads coming from 5+ sources (website forms, LinkedIn, cold email, referral partners, webinars). Lead data was scattered across tools, manual data entry was required, follow-up was inconsistent, and the sales team wasted time on unqualified prospects.

The Solution Built

Built a unified lead intake system that centralizes leads from all sources, automatically enriches data with company info, qualifies prospects based on custom scoring, routes to the right sales rep based on territory/product, and logs all interactions to Salesforce automatically.

Architecture

  • Multi-source lead capture (forms, APIs, webhooks)
  • Data normalization and deduplication
  • Third-party data enrichment (company, industry, revenue)
  • Lead scoring engine (behavioral + firmographic)
  • Dynamic routing logic (round-robin, territory, product)
  • Salesforce CRM sync in real-time
  • Automated email outreach (first contact)
  • Lead status tracking and analytics

AI Operations Assistant

AI Agent

The Business Problem

A growing agency had scattered workflows across multiple tools and no clear operational process. Team members spent 2-3 hours daily on repetitive tasks: drafting client emails, pulling data from reports, updating project status, and coordinating approvals between teams.

The Solution Built

Deployed an AI operations agent that understands business context, drafts professional client communications, reads and summarizes data from multiple sources, executes workflow steps autonomously, and handles approvals and escalations with human oversight.

Architecture

  • Slack bot interface for natural interaction
  • Context-aware AI agent (custom system prompts)
  • Email draft generation with tone matching
  • Data query engine (Sheets, databases, APIs)
  • Project management sync (Asana, Monday.com)
  • Multi-step workflow execution with approvals
  • Audit trail and conversation history
  • Team-wide analytics and usage insights